I brought my 83-year old mother-in-law's 2000 Regal in for rear brake pads only. The repair order states that the pads and rotors were replaced for a total of $176.73. The tech who did the job assured me the pad replacement was all he did. And he agreed the repair order did not describe what he had actually done. She was charged $76.38 for a set of brake pads, more than double average retail for pads. Had I been given a written estimate at the time I dropped the car, I would have taken her car elsewhere. I have a personal gripe with shops that add "Shop Supplies," in this case $3.40, to the repair order. It's an underhanded way to cover the costs of running a shop. What actual supplies were depleted when doing this job? The fee is not related to the cost of the actual supplies. Charging the fee allows the defendant to advertise a price lower than the actual cost, allowing it to function as a bait and switch deal.