New Carlisle Auto Repair

Mon - Fri: 7:30 AM - 5:30 PM
(937) 845-3436
5

excellent attention to needs, car was immediately serviced and I thank them

5

I'm a long time customer and for good reason. I've always received competent service from the friendly, professional, and courteous staff at Jeff's. Thanks to their efforts, my car with over 150,000 miles is still running strong. I highly recommend this garage for your automotive needs.

5

Best service around.

0.5

I brought my 83-year old mother-in-law's 2000 Regal in for rear brake pads only. The repair order states that the pads and rotors were replaced for a total of $176.73. The tech who did the job assured me the pad replacement was all he did. And he agreed the repair order did not describe what he had actually done. She was charged $76.38 for a set of brake pads, more than double average retail for pads. Had I been given a written estimate at the time I dropped the car, I would have taken her car elsewhere. I have a personal gripe with shops that add "Shop Supplies," in this case $3.40, to the repair order. It's an underhanded way to cover the costs of running a shop. What actual supplies were depleted when doing this job? The fee is not related to the cost of the actual supplies. Charging the fee allows the defendant to advertise a price lower than the actual cost, allowing it to function as a bait and switch deal.

First of all I would like to apologize for the confusion. I reviewed your invoice and the only part you were charged for were brake pads. Our mark up on parts is in line with the industry standards. All our techs are ASE certified and we perform a complete service on the front brake which involves cleaning the rust from all contact points, removing the caliper slides and and clean the old lubricate out and applying new lubricant. We do not just "throw" new brake pads on your vehicle. We also install all new brake hardware and ensure that the pad contact points are even and free of any rust and debris. If you would like to review this with me I am available anytime during business hours. I would like to thank you for voicing your concern. Zach

- Jeff's Automotive
5

Alway a great job.

5

Bought used truck and took it to jeff'so to be evaluated and they were very helpful in letting me know what needs attention. Rio, his mechanic, was very helpful in explaining why some things needed replaced. Thanks for a great experience.

5

Great, as always! You guys drive me to work, and have the car finished when I get off work. I never worry about being sold something I don't need. Thanks!

2

original problem( leaking gas line) was said to be completed but after driven for 40+ miles a leak re-occurred. After returning, the problem was determined to be a "leak" at a seam of the gas tank. In both situations the tank had to be removed. the first repair of the lines no indication was made that the tank was defective nor was a check made to that effect. the second leak occurred from my observation around the area where a new fuel filter was installed. When return was made to address the leak there was never any indication that it did in fact leak where I pointed out. all attention was turned to a "defective" tank. It seems unusual that there was never indication of a leaky tank when vehicle was first delivered for line repair, nor as stated above after line repair was completed. Question arises was tank damaged during some phase of the repair. An agreement was made tank would be changed and no labor paid, but I feel the tank price was inflated to cover part or all of the labor. Four different sources tank priced from $105 to 120 , I paid $200

5

Jeff's consistently is able to review and repair our car. I love the on-line AP now that lets us see the actual problem and approve the repair!

5

Very satisfied. Thank you for your service report. It is a good guide to go by for the future.

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